|
Remote and On-Site Technical Support
Hewlett-Ward
specializes in providing both remote and on-site technical support at
rock bottom prices.
Remote Technical Support
A
majority of computer related support issues can be resolved over the
phone. This has a number of advantages over on-site support:
- Much shorter response times, typically less than an hour.
- Reduced cost due to elimination of travel time and smaller
charging increments.
However,
traditional phone support does not allow the technician direct access
to your computer which forces him to "walk you through" any necessary
changes and makes it difficult to determine exactly what you are
seeing. In addition, some of the tasks that need to be performed
are potentially damaging if performed incorrectly.
Using
our unique support approach based on proven VNC technology, we can
assist you on your
computer problems live on your computer within minutes of receiving
your call.
To
report a problem and obtain assistance,
please call (403)208-7154 and speak with David Hewlett.
This
support option requires the installation of the
Support On The Net! software (prompted install
silent install)
which is a freely downloadable open source support
program built by Hewlett-Ward
Inc on top of popular open source components.
On-Site Technical
Support
Sometimes
problems arise that cannot be solved remotely. To
arrange for a technician to visit your site, please call David Hewlett
at (403)208-7154
|
